Zoho Assist
Launch or schedule remote support and screen sharing sessions from your LiveChat conversations.
Launch or schedule remote support and screen sharing sessions with Zoho Assist to access your customers’ devices and troubleshoot problems straight from your LiveChat conversations. Once a remote support session is complete, you can add notes to your LiveChat conversation.
You can perform various operations on your customers’ computer during a session, like:
- Transfer files to your customers’ computer.
- Navigate between multiple remote monitors.
- Chat with your customer within the session at any time.
- Remotely reboot and reconnect to a computer.
- Use Ctrl+Alt+Del on the remote computer.
- Interact with the customer using voice and video chat.
Key Features
Support technicians can connect to remote user's devices to view the screen, control the device, and troubleshoot issues as if they were physically present.
By integrating Zoho Assist with LiveChat, you can seamlessly share files with your customers without having to switch between apps. It only takes a single click to select and share your files.
Enjoy a user-friendly interface and simplified remote support with the Zoho Assist/LiveChat integration.
Benefits
Provide exceptional and efficient customer service. With just a few clicks, Zoho Assist's LiveChat integration helps you conduct remote sessions with your clients. Increase customer satisfaction with reliable, secure, and comprehensive remote support.
The protection of your sensitive data is a top priority during remote sessions. Robust security features, like encryption and multi factor authentication, are in place to ensure your confidential information stays safe.
Take control of the user's device to identify and fix issues quickly, improving overall productivity.
What's new
[1.0.0] - 2023-06-19
Introducing Zoho Assist Integration: Instantly initiate remote support or screen share sessions within a LiveChat conversation.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account.