One and only Super Vision app makes your work easier than ever. Keep a finger on the pulse, by tracking up to 8 ongoing chats on a single screen. You can also scroll to show even more chats on the same page. No more switching between windows to see how other agents respond to customers' inquiries!
🧑🎓 It's a perfect tool to onboard your new agents and make sure they're doing well. If not, contact them and help directly via private message. New agents can also use Super Vision to watch chats of more experienced colleagues. Use filters to only see chats from selected agents and groups.
👀 See what the customer is about to write and check your agent's answer with the sneak peek option. Use canned responses to help them even faster!
➡️ Read in our case study how Georgios Kavazis — head of customer support at Notesco uses Super Vision in everyday work.
Key Features
No more need for switching windows. Use the "show more chats" button to see all of the ongoing conversations.
Watch the next incoming chats without clicking to see new or close finished ones.
Use your set of canned responses in the LiveChat app. Just insert or click "#" anytime in the chat.
Check if the message was delivered or read on the other side of the chat.
Elevate your customers' experience by supervising with outstanding precision. Receive in-chat, easy-to-follow hyperlink information each time the customer clicks a link on your website.
Help your agents to deliver dynamic and correct answers.
See what a customer is about to write thanks to the sneak peek functionality. Check the response your agent is about to send back. Use canned responses to help your agents even faster.
Too many chats at the same time? Use filtering to see only those that you want to supervise. You can also pin selected chats to display them at the top position.
See the customer's answers to the pre-chat and post-chat surveys right inside the conversation. Variables added via custom integration are visible when hovering the mouse over the chat header.
You can see rich messages sent by an agent or customer right in the Super Vision.
Benefits
See up to 8 chats at once or switch to scroll view to see all of them.
Act proactively to make sure all chats are up to standard.
Be your agent’s guardian angel.
Instant help for your agents! Use canned responses to support agents even faster with ready-to-use suggestions.
Supervise your agents during their first chats with customers. Filter the chats to see only those which are handled by the agent you're onboarding.
See what your chatbots do in real-time.
Monitor chats live, not after the end of a conversation.
Check how fast agents respond to each new message! Be sure that the agent is about to answer the customer thanks to the sneak peek functionality.
If you have questions about our application, functionality, or configuration. Contact us at lc-apps@bespokechat.com.
Did the customer return to chat? View a transcript of the previous chat by scrolling!
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact .BespokeChat. You can also suggest improvements or request new features in the upcoming versions of Super Vision.