Loom for LiveChat
Create and add Loom videos
Create and add videos in the LiveChat app. Loom for LiveChat allows agents to create videos (webcam, screen capture, or both at the same time) and share them without the end user needing to create an account. Loom can increase sales and customer satisfaction by showing customers physical products or helping them navigate a website via screen capture.
Loom is a screen recording software that makes video distribution instant and easy. No matter what industry you are serving, Loom can help you break down barriers between customers and support, which makes communication feel more natural and personalized.
Videos might include showing a user a physical product through a webcam or demoing a feature on your app or service using a screen recording. No matter what the content, your users will appreciate the added touch.
With the combination of Loom and LiveChat, we can create those personalized videos that customers want and painlessly distribute them. The Loom for LiveChat app works out of the box for a brief period without needing to create an account, but eventually, you will want to sign up to continue using the Loom for LiveChat app to better help your customers.
Key Features
With Loom a video can be created and shared with only a few clicks.
Written documentation is helpful but a video can help so much more.
Benefits
A video made for your customer's specific inquiry will optimize service, streamline onboarding, and improve sales.
Video cuts out distractions and interpretations to show your customers exactly what you want to.
Loom videos stick around so you can share the same helpful video to any customer who might have the same problem.
What's new
[1.0.0] - 2023-07-28
Loom for LiveChat has been released! Create videos of your screen and optionally your webcam to personalize your customer support chats.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact Roam Tools. You can also suggest improvements or request new features in the upcoming versions of Loom for LiveChat.