Instagram for Business
Instagram Direct Messages in LiveChat
How does it work?
Connects Instagram DMs with LiveChat, so agents can receive and respond to messages directly from LiveChat, without using separate apps. You can add quick replies and automated responses with ChatBot support. Story Mentions and Story Replies are also forwarded to chats.
Up to 12 Instagram accounts can be connected to LiveChat. If you need more, please reach fedyk@livechat-apps.com.
Only Instagram Professional Accounts are supported.
Setup
To set up the integration:
- Install the app on the LiveChat Marketplace.
- Go to Settings
- Log in using your Facebook and Instagram accounts and follow the onboarding steps
- Click on
Connectto link Instagram accounts to LiveChat
Testing
To test the setup, send any message to your Instagram Account.
Key Features
No need to copy-paste code or configure any advanced settings. Simply install and click the "Connect" button.
Thanks to using native LiveChat and Instagram APIs, the integration works fast and stable. It supports all types of messages, including rich messages and ChatBot quick replies.
We know how privacy is important for businesses and clients. That is why we don't retain your conversations. To comply with Instagram Privacy Policy, we only rely on privacy-aware CDN URLs for rich media.
Connect up to 5 Instagram Accounts to your LiveChat. If you need more, please reach support.
Benefits
Make it easy for customers to get in touch with your company. Respond to people who engage with your Instagram Stories directly from LiveChat.
Chats reduce friction along the path to purchase. Use them to your advantage and offer a guided buying experience, or drive people to your shop or website.
LiveChat gives you a wide range of tools to easily manage chats between many agents.
What's new
[1.4] - 2023-08-22
- Add an option to ban Instagram users from one hour to forever
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact FEDYK sp. z o. o.. You can also suggest improvements or request new features in the upcoming versions of Instagram for Business.