Chats Manager
Effortlessly manage and monitor multiple live chats in real-time, boosting team efficiency and improving customer support
Chats Manager is the ultimate tool for overseeing all ongoing chats and managing agent interactions efficiently. ?
Monitor Multiple Conversations : Agents can easily track and interact with multiple chats simultaneously. ?
Private Messaging : Send direct messages to other agents for quick coordination. ?
Batch Actions : Execute actions like closing chats, sending messages or sending canned responses to multiple conversations at once. ⚡
This app is designed to streamline the workflow and enhance the overall productivity of customer support teams. ?
Pricing
Affordable : The most cost-effective solution in the marketplace for this type of app. ?
Single Price : One flat rate covers the entire account, making it simple and budget-friendly. ?️
Key Features
Quickly address common inquiries with pre-set responses, available directly within the chat interface.
New chats and messages automatically appear, ensuring no conversation is overlooked.
Filter chats by groups or assigned agents to focus on specific discussions.
Directly communicate with other agents to offer assistance or coordinate responses seamlessly.
Effortlessly close multiple chats or send messages and canned responses to selected conversations with just a few clicks.
Easily view all ongoing conversations in a single, organized interface without the need to switch windows.
Benefits
Advanced filtering options ensure that high-priority conversations receive the necessary attention.
Chat monitoring enables the identification and correction of potential errors before they escalate.
Deliver prompt and precise responses, significantly improving the customer support experience.
Assist new agents by allowing them to observe experienced colleagues and receive guidance in real-time.
Internal messaging and mass action capabilities facilitate smooth coordination among team members.
Manage multiple chats simultaneously, reducing the need for frequent window switching and enhancing response times.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact Sikora Works. You can also suggest improvements or request new features in the upcoming versions of Chats Manager.