Callzz
Great customer communications with multi-channel approach
Callzz is an easy, flexible and useful solution for LiveChat users to simplify the business-customer relationships with multi-channel approach.
The integration of three features (audio call, video call and screensharing) in one app improves support, drives sales and builds an optimal customer experience with secure connection.
Fully digital and free audio and video calls help you provide more personal connection with the customer and reduce the time you spend on customer service.
Use screensharing to help the customer in situations where you need better visualization.
All of these features are supported by most browsers and do not require any additional software to be downloaded or installed.
While using Callzz, your team has full control of who and when is provided with the possibility to have an audio/video call or use screensharing feature. You can either send a call or screensharing link to the customer or decide and provide their chat window with the call and screensharing buttons.
Callzz - a three-in-one feature for them who believe that communication is the most important pillar of customer relations.
Key Features
The great news is, you don’t need to buy and install loads of different solutions to offer multiple channels.
One click to install Callzz and start using all of three features (audio call, video call, screensharing), directly from the LiveChat Widget.
All the features of Callzz are fully digital. No need to download or install any software for the customer, no need to have a phone number.
Calls are completely free for customers regardless of their geographic location.
No need to navigate between windows and pages. By installing Callzz, all of its three features can be used right from the chat window. A click-to-call button means customers can engage in an audio/video call with an agent directly through the website.
Audio calls are ideal for dealing with customer’s urgent enquiries. Audio calls are a tried and tested customer contact channel with proven success as both the team and a customer can have an effective dialogue back and forth, and quickly find a common ground where the problem can be solved.
The main use of a video call is to deliver in-person customer support remotely. Video call has allowed businesses that rely on face-to-face contact to provide the same customer experience online.
Screensharing is a great and powerful feature when you need to show or see, not just tell and listen. For example, if a customer is having trouble navigating through your website or filling out a certain form, screensharing can be used to show the customer exactly what they need to do.
Audio/video calls are supported by Chrome, Firefox, Safari, Edge, iOS and Android Chrome.
You can share your screen in Chrome, Firefox and Safari.
The future of customer communication lies in a multi-channel approach. Callzz combines all of the most important communication channels in one widget. This is what helps you to deliver the best online customer experience, save your agents’ time and boost sales.
Benefits
- High customer satisfaction rates
- Increased sales
- Opportunity to choose between multi channels
- Free calls
- Immediate help
- Save time
- Provide amazing customer experience
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account.