Featured in Analytics

Automated agent training with customer simulation

Agents Performance Report

All key performance metrics in one place

Agent Activity Report

Measure your agents' activity and manage their work more efficiently

Chat Response Time Report

Shorten your response time and improve customer satisfaction

Chat Duration Report

Analyze the chat duration and increase your efficiency

Staffing Prediction Report

Check the predicted workload and schedule shifts with ease

Google Analytics

$5 / mo

• 4.4★

Track the impact of website chats on online sales and gather marketing data.

Chat Summary

Harness the power of OpenAI's cutting-edge artificial intelligence to generate concise summaries from your chats.

Super Trainer automations

Coach agents in real time with flexible automations: reminders, tags, and checklists triggered by chat events.

Chats Transcripts Exporter

• 2.6★

Export your chats transcripts to CSV

Super Vision

• 4.4★

Supervise multiple chats simultaneously

Mixpanel

Monitor LiveChat events using Mixpanel.

Chat Assistant

Enhance your LiveChat experience

Super Agent

Alternative multi-chat interface - All your customer chats on the one single screen.

LiveSession

• 4.5★

Watch LiveSession recording instantly from LiveChat.

Super Queue notifications

Stay ahead of the queues with Super Queue notifications

Chats Exporter

Effortlessly export and archive your LiveChat conversations with our Chats Exporter tool

Surveys

$2.50 / mo

Seamlessly create, distribute, and analyze surveys, gathering valuable insights to make informed decisions.

Microsoft Teams

$5 / mo

Send out notifications to Microsoft Teams channels

Agent Pulse

Leverage custom statuses, automated workflows, and real-time monitoring to improve reporting and boost your team's productivity

Logs

$1.25 / mo

Track setting changes in and more!

Dashboards for LiveChat

$9.99 / mo