AgentTrainer
Automated agent training with customer simulation
AgentTrainer is an all-in-one Intelligent Training platform designed to automate your Customer Service and Sales team’s training, onboarding, and performance reviews.
Traditional training methods like reading materials, instructional videos, or shadowing can be time-consuming, costly, and often fail to prepare agents for the complexities of real-world interactions. The result? Lower customer satisfaction and higher employee turnover.
AgentTrainer’s powerful AI features not only make creating training programs faster and easier but also ensure the training itself is more interactive, engaging, and effective for your team.
Engage in realistic AI Customer Simulations – easily generate chat conversations tackling any problem and type of customer you can imagine. Let your agents interact with an AI chatbot to learn best practices in the actual LiveChat environment.
Uncover your agents’ performance – get a comprehensive analysis of your agents' behavior during chats and better understand how well they follow defined procedures.
Educate and test knowledge with AI Quizzes – generate quiz questions from past LiveChat conversations and combine them with custom training materials to keep your agents' skills sharp and relevant.
Key Features
Gain detailed insights into agent behavior during training sessions to evaluate adherence to procedures and identify improvement areas.
Generate quizzes directly from past chat conversations and combine them with custom materials to reinforce learning and track agent knowledge.
Let your agents engage in realistic LiveChat conversations based on your team's real-life hurdles and prepare them for any curveballs.
Easily create training simulations for your agents by defining the problem, procedure, and customer persona, while letting AI turn it into a unique chatting experience.
Benefits
Your team acquires the skills to resolve issues effectively, leading to happier customers and reduced employee turnover.
Agents stay sharp with dynamic quizzes based on your past LiveChat conversations and learn from educational materials tailored to their needs.
Agents have hands-on, interactive experiences that better prepare them for handling challenging customer interactions.
You save time by automating the creation of training programs, reducing setup effort while maintaining quality.
What's new
[3.1.0] - 2024-09-26
What we added:
- Enroll your entire team in quizzes with a single click.
- CSV exports to give you complete freedom over quiz result analysis.
- Sherable link to quizzes.
- Customizable email notifications to keep you updated on important training details.
- The email we send the notifications can now be changed.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact AgentTrainer. You can also suggest improvements or request new features in the upcoming versions of AgentTrainer.