Agent Pulse
Leverage custom statuses, automated workflows, and real-time monitoring to improve reporting and boost your team's productivity
Agent Pulse is designed to enhance customer service operations for organizations of all sizes. With robust team management features, it helps streamline the organization and monitoring of agents, making it especially valuable for larger teams.
The app enables real-time monitoring of agent activity, ensuring supervisors can quickly address inactivity and maintain operational efficiency. Custom statuses and automated workflows provide deeper insights into team performance, offering detailed daily, weekly, and monthly reports.
By empowering organizations with actionable data and productivity tools, Agent Pulse supports informed, data-driven decisions to optimize customer support and uphold high service standards.
Key Features
Monitor agent availability and activity in real time to address issues quickly and ensure smooth operations.
Receive alerts about inactive agents directly within the LiveChat navigation.
Automate routine tasks like end-of-shift status changes to improve efficiency and consistency.Receive instant alerts when an agent becomes inactive, allowing supervisors to react quickly to maintain response times and efficiency.
Define custom on-site and off-site statuses to track agent activities and generate accurate reports.
Access daily, weekly, and monthly reports with actionable insights to optimize team performance.
Real-time insight into traffic data. Preview groups with the highest traffic and summary of groups performance
Benefits
Automate workflows and track agent activities to reduce downtime and enhance operational efficiency.
Real-time monitoring and notifications ensure agents are effectively allocated and available when needed.
Detailed reports provide actionable insights to optimize team performance and improve customer service.
Gain a clear, real-time view of agent availability and status across teams and time zones.
What's new
[2.2] - 2025-02-10
Release of dashboard feature, with Dashboard, you can:
- Get a quick overview of total chat statistics
- Analyze traffic trends with an interactive chart
- Monitor group performance and traffic with key metrics, including:
- Number of available and chatting agents
- Live data on visitors, active chats, and queued chats
- Metrics like first response time and Customer Satisfaction Score
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms and App Privacy Policy.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact m.reszke.pl. You can also suggest improvements or request new features in the upcoming versions of Agent Pulse.