2way Newsletter SMS
Turn every chat into an SMS subscriber and every subscriber into recurring revenue.
Turn every chat into an SMS subscriber and every subscriber into recurring revenue.
Your best conversations shouldn't end when the chat window closes. Every day, your team has dozens of high-intent chat conversations and then watches them vanish the second the customer clicks away. No follow-up channel. No way back to them.
2way turns each of those chats into a permanent SMS subscriber you can reach again - with 98% read rates, at the cost of a text.
How it works inside LiveChat
Sign-ups in 2way happen the way chats happen: fast, contextual, in the flow of the conversation.
Invite - Trigger a subscription offer based on time on site, page, or visitor behavior, usually paired with a discount code.
Welcome screen - Offer SMS sign-up on the chat opening screen, before the conversation starts.
In-chat sign-up box - Send a one-click opt-in mid-conversation. Customer taps, confirms their number, and gets a discount instantly.
Every captured number lands in your 2way list, linked back to the chat record in LiveChat, ready for campaigns.
Why 2way, not a generic SMS tool
SMS is only useful if it actually gets delivered. Most platforms stop at "click send". 2way doesn't.
2way Studio - Our creative team designs and optimizes campaigns with you. In SMS, 70% of results come from creative - most tools leave that entirely to you. We take responsibility for performance, not just delivery.
Multi-market regulatory expertise - US 10DLC, UK short codes, German opt-in rules, Polish double opt-in, Italian age-of-consent. We keep you compliant without you having to become a lawyer.
What you pay for (and what you don't)
No charge for inbound messages. If a customer replies, it's free.
Works on every LiveChat plan. No setup fee, no hidden tier gating.
Full LiveChat compatibility - canned responses, CRM sync, role management, chat history, message search.
Key Features
All LiveChat features you already use work seamlessly with 2way.app, including:
Canned responses
CRM integrations
Automations
Role and team management
Invite, welcome screen, and in-chat sign-up all using your existing LiveChat triggers, roles, and CRM. Nothing new to learn.
Whether you are a large enterprise or a small local business, you can start communicating with customers and building your SMS list immediately.
Benefits
A dedicated Account Manager handles 10DLC compliance, opt-in setup, and your first campaign with you. You don't learn SMS marketing alone.
Once your list grows, launch SMS and MMS promotions directly from 2way. Every subscriber you captured in chat becomes a channel you can monetize.
High-intent chat visitors turn into a permanent SMS subscriber base you own and can remarket to instead of vanishing when the chat window closes.
App Terms
Legal Terms
By installing this app, you agree to the Marketplace Terms, App Privacy Policy and App Terms and Conditions.
Tutorial & Support
How to use this app
Follow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact 2way, Inc.. You can also suggest improvements or request new features in the upcoming versions of 2way Newsletter SMS.